FREQUENTLY ASKED QUESTIONS
Our FAQ answers some of the most asked questions about our beer dispensers.
If you have a question that is not answered here please contact
us.
| 1. |
Will I need to use Gas? |
| All dispensers depicting
a K at the end of their product name indicate that they have an
onboard compressor. With the compressor the keg can be pressurised
using compressed air as the propellant to dispense the product without
the need for bottle gas. This is ideal for events, weddings and
functions where large quantities are consumed. We recommend using
bottle gas for applications where the beer is needed to be kept
for a longer period of time (i.e. home bar). Using the compressor
tends to reduce the life of the product. All our dispensers work
with gas but the dispensers with an onboard compressor give you
the added advantage of total portability for events where a quantity
of beer will be used in a short period of time. |
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| 2. |
What are the delivery costs and times? |
| Delivery for all our
coolers vary, please check each product for delivery costs. If you
are ordering more than two keg connectors or a cleaning bottle there
will be a charge of £8.99 + VAT. Our typical delivery time
is 1-3 working days. Please see our Shipping
& Returns Information for more details. |
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| 3. |
What if I don't use a keg I've
hired from you? |
| Not to worry, we work
on a sale and return basis. If the keg is not broached (i.e. the
plastic cap removed and keg connector inserted) then we reimburse
you the cost of the keg minus a handling charge of £30. |
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| 4. |
Do you provide a glass hire service? |
| 5. |
I've purchased my dispenser, how do I connect it to a keg? |
Beer tubing is supplied
with the machine but we do not include keg connectors. You can
purchase keg connectors from our accessories
section. If you purchase keg connectors from us we will ensure
you have all the John Guest fittings you need to connect your
system up. The tubes simply slide into place. All our dispensers
come with a step by step guide to set up your machine. If you
have any queries please do not hesitate to call us and we will
be happy to guide you through the process over the phone.
What keg connector do I need? |
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| 6. |
How far can I have my dispenser away from the keg with an onboard compressor? |
| The pressure generated by the onboard compressor is similar to that of a CO2 bottle. Therefore you should be able to have it the same distance as a conventional bar set up. |
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| 7. |
How do I clean my beer lines and how often should I clean my dispenser? |
| You should rinse the dispenser through with water after every use. It is recommended to use a bleach solution for more thorough cleans (i.e. once a month). Standard beer line cleaning fluid is available from most wholesalers. To rinse/clean your system, a cleaning bottle should be used with a female adapter that matches your keg connector. We sell cleaning bottles in our accessories section and can easily add this to your order. All our dispensers come with a step by step guide which includes how to clean your dispenser with the help of a cleaning bottle. |
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| 8. |
Can you supply bar staff for events? |
| 9. |
Do you provide a warranty? |
| 10. |
Where do you deliver? |
We deliver our dispensers
for purchases right across the UK mainland. If you do not live on
the UK mainland, please call us.
For our hiring delivery area please click
here. We cover Hampshire, Surrey, Berkshire, West Sussex, Oxfordshire
and parts of West London. |
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| 11. |
When hiring, do I need to set up the dispenser? |
| If we are delivering the dispenser to the function/event we will set it up for you if all the facilities are in place. All we need is a small table and one plug socket relatively close by. If keg beer is available when we deliver, either through yourselves or from us, we can test everything is working and show you how to operate the machine. |
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| 12. |
Can you deliver the dispensers
set up with tubing, keg connectors and John Guest fittings all ready
connected when I purchase it? |
| Yes, if you've purchased keg connectors and tubing from us we can set up the beer lines to your requirements prior to packaging and delivery to you. This makes it simple for assembly after you take delivery. |
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| 13. |
When hiring, if I damage the dispenser will I have to pay for it? |
| We have a disclaimer which the client must sign before we allow the dispenser to be used. This states that the dispenser is the responsibility of the customer whilst it is being used by the customer and that draughtbeeronline will be fully reimbursed for any damage/loss/theft of our dispensers. |
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| If you experience any problems at all one of our technicians is always available to help on the telephone. From experience most problems can be rectified this way. |
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