Shipping & Returns Information

Age Restriction
In accordance with the Licensing Act 2003, it is an offence for any person under 18 to buy or attempt to buy intoxicating drinks. By placing an order (whether purchase or hire) you are confirming that you are 18 or over.


Shipping And Handling
All our deliveries are covered with insurance of £500 - £1000 dependant on the cost of the item for loss or damage of goods. Please contact us for a delivery quotation to your area.

Our delivery for all products from Draught Beer Online usually takes 1-2 working days.

Please note that we will need to wait 28 Days from dispatch before we can investigate the non-arrival of an item. If you are purchasing from outside of The UK mainland please call us on (+44) 01256 768933 to obtain a shipping quote.

For our hiring service please see our delivery areas at: www.draughtbeeronline.co.uk/delivery_area.html which can also be found on the hire page of our website.


Delivery
It is essential that the product is inspected for damage before it is signed for in ‘good condition’ or otherwise on the drivers manifest. No claim can be made for damage once the product is signed for in ‘good condition’ so the product needs to be inspected for damage before signing. We unfortunately cannot offer compensation for items that have not been inspected properly. Damaged or missing goods will be refunded or added to another order when placed. Please notify us, where possible, within 3 working days of delivery or expected delivery.

Carriage charges incurred by us are not refundable if all attempts to deliver have failed. These will be charged at a cost.

Parcels are delivered between 9am and 6pm Monday to Friday and require a signature.


Returning Goods
If you are not satisfied for any reason, goods should be returned intact and unused within 14 days in original packaging and in a resaleable condition (i.e. no beverage should be put through a dispenser) for a full refund or exchange of goods.

Cost of carriage in this instance is the customers responsibility.

If any part of the product and its associated parts are damaged, opened or used in anyway then no refund can be given.

No refund can be given if goods are returned more than 14 days after invoice date. We regret we cannot give refunds for carriage on incorrect purchases. This does not affect your statutory rights.

Draught Beer Online accepts no responsibility for failure to deliver due to circumstances beyond our control.

Please note that you are responsible for items sent back to us until they are received by ourselves. We therefore recommend returning items using an insured method such as recorded delivery that will need to be signed for by us.


Guarantee
We offer a full one year’s guarantee on all our products. Draught Beer Online is completely dedicated to your total satisfaction. As a company we are entirely dependent on our customers and welcome comments, suggestions, constructive criticism, and complaints, and will always do our utmost to support and help.


Tax Charges
All prices are quoted in pounds sterling. We reserve the right to change prices without notice. All prices exclude V.A.T. at the current rate.